Returns & Refunds Policy

Returns

If you are not entirely delighted with the products that you have chosen you may return them to us within 30 days* of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. To return an item, please contact us on sales@ca-mia.co.uk and we will provide you with the information you require to return the items.

Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information page or any specific care instructions provided with your purchase.

We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Items can only be returned if they are unused, have not been damaged since they were delivered and are re-packed in the original packaging.

Certain items may be excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are mattresses, duvets and pillows if the sealed packaging has been opened. Return of an item is at your own cost unless the item is faulty.

*Please note that unwanted sale items must be returned to us within 7 days.

Refunds

Refunds are always credited to the original method of payment. Casamia will confirm by e-mail when a refund has been made. All refunds will be processed as soon as possible and no later than 7 working days from the receipt of the returned item/s.